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1. General Provisions

Complaints procedure describes the normal business cooperation between buyer and seller ...

2. Duration of warranty

The warranty period begins on the date of receipt of goods by the purchaser, ie. On the date specified in the warranty. The warranty period is generally 24 months ...

3. Warranty Conditions

The buyer is recommended that immediately upon delivery of the goods checked along with the carrier status of the consignment.

4. The method of settling the claim

If the goods are not in receipt of the buyer in accordance with the contract, the buyer has the right to the seller free of charge and without undue delay, put accordance with the purchase agreement ...

5. Consumables

The warranty does not cover wear and tear caused by use of the item and can not be so confused with the product life ...

6. Procedure for complaints

We send goods to the address, Lazecká 119, 77900 Olomouc, Czech Republic. Do not forget to take the shipment description and reason for complaint, your order number, name, address, phone, or. no. Your bank account where we are in the case of a refund payment sent.